At UK Trapstar, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
Eligibility for Returns
We only accept returns and replacements for products that are:
- Defective upon arrival
- Damaged during shipping
- Incorrect items received due to our error
If you receive a defective, damaged, or incorrect product, please contact our customer support team as soon as possible.
Inspection Upon Delivery
Upon receiving your order, we strongly recommend that you:
- Inspect the package and products immediately.
- Check for any shipping damage or manufacturing defects.
- Verify that the correct item and size have been received.
Any damage or defect must be reported within 24 hours of delivery.
Reports submitted after this period may not qualify for replacement or refund consideration.
Replacement Policy
If your item is confirmed to be defective, damaged, or incorrect, we will provide a replacement of the same product at no additional cost.
To request a replacement, please provide:
- Your order number
- Clear photos of the product
- Photos showing the defect, damage, or incorrect item received
- Any additional information requested by our support team
Size Disclaimer
Please carefully review all product descriptions and size guides before placing an order.
Important notes:
- Product images and website mockups may vary slightly from the actual product.
- Size measurements are provided for guidance purposes.
- Customers are responsible for selecting the correct size before checkout.
We do not offer returns, refunds, or exchanges for:
- Incorrect size selection by the customer
- Items that do not fit as expected
- Personal preference issues
If a size does not fit, we encourage customers to place a new order using the correct size.
Bulk Orders
All bulk or wholesale orders are considered final sale.
We do not accept returns, refunds, or exchanges for bulk orders once they have been confirmed and processed.
Additional verification, including government-issued identification, may be required for bulk purchases.
Return Conditions
If a return is authorized by our support team, the item must meet the following conditions:
- Returned within 2 days of authorization
- Unused and unworn
- Unwashed
- In original packaging
- With all tags attached
Returns that do not meet these requirements may be rejected.
Return Package Requirements
Please include the following information inside your return package:
- Full Name
- Shipping Address
- Order Number
- Copy of Invoice or Order Confirmation
Failure to provide this information may delay processing.
Refund Process
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund. support@uktrapstar.com
If approved:
- The refund will be issued to your original payment method.
- Processing times may vary depending on your bank or payment provider.
- Refunds are typically completed within several business days after approval.
Non-Refundable Charges
The following charges are non-refundable:
- Original shipping fees
- Customs duties
- Import taxes
- International handling fees
Return Shipping Costs
Customers are responsible for all return shipping costs unless the item was defective, damaged, or shipped incorrectly by UK Trapstar.
We recommend using a trackable shipping service when returning products.
Non-Returnable Items
The following items cannot be returned or refunded:
- Used products
- Worn products
- Washed products
- Products damaged after delivery
- Items returned without authorization
- Products with size-related issues
- Bulk and wholesale orders
Chargebacks & Fraud Prevention
UK Trapstar reserves the right to investigate fraudulent refund requests, return abuse, or unauthorized chargebacks.
Any suspicious activity may result in order cancellation, account restriction, or legal action where applicable.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact our customer support team through our website:
Website: uktrapstar.com
Our support team is available to assist you with any questions regarding returns, replacements, or refunds.
Thank you for shopping with UK Trapstar.