At UK Trapstar, we understand that customers may occasionally need to cancel or modify an order after it has been placed. Please review the following policy carefully before making a purchase.

Order Cancellation Policy

Orders may be canceled within 24 hours of the original purchase time.

To request a cancellation, please contact our customer support team as soon as possible through our website.

Cancellation Fee

Approved cancellations are subject to a £19.99 restocking and processing fee, which will be deducted from the refund amount.

Important Notice

  • Cancellation requests submitted after 24 hours may not be accepted.
  • Once an order enters processing, production, packaging, or shipment preparation, cancellation may no longer be possible.
  • Submission of a cancellation request does not guarantee approval.
  • UK Trapstar reserves the right to continue processing any order at its sole discretion.

Order Modification Policy

Customers may request changes to their order within 24 hours of placing the order.

Possible modifications may include:

  • Size changes
  • Color changes
  • Shipping address corrections
  • Contact information updates

Important Notice

  • Modification requests are not guaranteed.
  • Orders already in processing may not be eligible for changes.
  • UK Trapstar reserves the right to refuse modification requests once order fulfillment has begun.

Refund Eligibility

Refunds are generally not available once an order has been processed.

However, customers may qualify for a refund in the following circumstances:

Eligible Refund Situations

  • The order was successfully canceled within the permitted cancellation period.
  • The customer did not receive the order and the shipment is confirmed lost by the shipping carrier.
  • The item received was damaged, defective, or incorrect, subject to our Return & Refund Policy.

Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind after processing begins
  • Incorrect size selected by the customer
  • Shipping delays outside our control
  • Refused deliveries
  • Incorrect shipping information provided by the customer
  • Orders modified after production or fulfillment has started

Processing Time

Most orders begin processing shortly after they are placed. For this reason, customers are encouraged to review all order details carefully before completing checkout.

Once fulfillment begins, cancellation and modification options may become unavailable.

Contact Support

For cancellation or modification requests, please contact our support team as soon as possible through our website:

Website: uktrapstar.com

When contacting support, please include:

  • Full Name
  • Order Number
  • Email Address Used for Purchase
  • Reason for Cancellation or Modification

Providing complete information will help us process your request more quickly.

Policy Updates

UK Trapstar reserves the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page and become effective immediately upon publication.

Thank you for shopping with UK Trapstar.